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Part 1

Questions 1-6Listen from here

Complete the table.

Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.

 

Rule One

Rule Two

Payment of rent

on the 5th  (Example 

full amount expected

Cooking/Kitchen

must clean 1

must  2

Cleaning Duties

must 3

do once every  4

Other

no noise 5

no  6

Questions 7-10Listen from here

Complete the form.

Write NO MORE THAN TWO WORDS AND/OR NUMBERS for each answer.

Tenancy Service

Online Advertising Form

Gender: 7

Job: 8

Rent: $ 9

Move in: 10

Part 2

Questions 11-17Listen from here

Complete the sentences.

Write NO MORE THAN TWO WORDS for each answer.

The crime rate in the speaker’s city is 11

Students will receive much benefit if they do some 12

Advice can be obtained from friends, homestay parents, and 13

A 24-hour police station is called a 14

For late-night travel, use a 15

Dialling 000 will put you through to 16

To save time, students should have the nearest station’s 17

Questions 18-20 Listen from here

Choose THREE answers, A-G, from the list.

Which THREE pieces of advice does the police officer give?

List of Advice

A
B
C
D
E
F
G

Part 3

Questions 21-25Listen from here

Choose the correct letter, A, B, or C.

21. Nicole interviewed: 
A
B
C
22. The proportion of students NOT satisfied with the staff is:
A
B
C
23. Overseas students were mostly concerned about:
A
B
C
24. The proportion of teachers Nicole thinks needs improving is:
A
B
C
25. The speakers agree to show their findings to the:
A
B
C

Questions 26-30Listen from here

Complete the flow chart.

Write ONE WORD ONLY for each answer.

Nicole’s Interviewing Technique

26 the right place to conduct the interview.

27 the interviewee has sufficient time.

28 the purpose of the interview.

Guarantee complete confidentiality.

29 the interviewee of beneficial outcomes.

Give them a 30 (e.q. lottery ticket).

Part 4

Questions 31-33Listen from here

Choose the correct letter, A, B, or C.

31. ‘Hard’ HRM is:
A
B
C
32. ‘Soft’ HRM:
A
B
C
33. Human resources:
A
B
C

Questions 34-40Listen from here

Complete the table.

Write NO MORE THAN TWO WORDS for each answer.

Three Elements of 'Soft" HRM

MotivationRaise awareness that job serves a 35 All products and services are 36
RetentionMake workers feel 37

e.g. say thank you in a

38 way

34  staff wellInvolve staff in 39 Anyone can display intelligence, know-how, and  40
Part 1 :
0 of 10 questions
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Part 2 :
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11 12 13 14 15 16 17 1820
Part 3 :
0 of 10 questions
21 22 23 24 25 26 27 28 29 30
Part 4 :
0 of 10 questions
31 32 33 34 35 36 37 38 39 40
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